Does the operation have a strategy? The other involves production services, including designing, constructing and installing entire sets for shows and conferences. He is also beginning to understand the nature of the relationships between the various processes within his business. There are several suppliers to AAF, but the ones mentioned explicitly in the case are other equipment hire and sales companies. Does operations strategy make sense from the top and the bottom of the business?
Similarly, AAF will act as a supplier to other production companies, so its customers will also be in competition with each other. A model of operations and process management Critical commentary Summary checklist Case study: Operations and processes Executive summary What is operations and process management? This has been forced on him because of the growth of the company. The company seems to be reaching the point where the requirements and objectives of both types of services, to some extent, conflict with each other.
Bloggat om Operations and Process Management. Are process layouts appropriate?
Less so with production services and design where creativity is important, or more so with administration and equipment hire csae sales where outputs are more standardized. He regards production services in particular, as being an exciting and high adrenalin business to be in.
Operations strategy Executive summary What is operations strategy?
Rotterdaam alternative analysis is to use a polar diagram such as the one below. Yet both types of services are still mutually dependent. The main point is to demonstrate that the two main processes are different. Notes on questions Questions 1 — Do you think Marco Van Hopen understands the importance of operations to his business?
It should attempt to increase the revenue of the business through its ability to serve customers.
Operations and Process Management
This is why he started the company. Is process variability recognized? Low volume, high variety, variation and visibility processes generally require flexible multiskilled staff with good customer-facing skills; processes at the other end of the dimensions require staff who understand the importance of dependability, adhering to the process and promoting efficiency.
Design rottdrdam be very similar to production services because it is an essential part of production services.
From the various statements attributed to Marco, he is now coming to see this. Volume may be lower because not all clients require design services. It should be able to develop the capabilities that will bring it more business in the future.
While the case rottegdam be set as a group assignment prior to presentation and discussion, it is also suitable for individual reading by students who then can contribute to the discussion in class.
The other involves production services, including designing, constructing and installing entire sets for shows and conferences. Are job designs appropriate?
This has been forced on him because of the growth of the company. He sees the company as growing and that changes will have to be made, but it rotterddam growth that is central to his thinking rather than developing unique capabilities that will protect him from competition in the wtudy. For example, although inventory management is not explicitly emphasized within the case, it is clear that the inventory of lighting and other equipment is a key decision for the hire and sales part of the company.
The administration process is very much a back-office process.
These are important because maintaining relationships with similar hire and sales companies allows AAF to supply its own customers even when it has run out of its own equipment. Variation is likely to be similar to production services, as is visibility, although much of the design will take place without the client being present. Rather it is a case that can be used to illustrate both the general approach to understanding operations as embedded in the diagnostic logic chain used in Chapter 1, and the nature of some general operations management issues such as focus.
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Dance wear and costume hire, buy shop for schools. Cases in the main text provide an insight into the reality of managing operations. A balance of service and manufacturing examples equips you with a practical and wide-ranging understanding of the material. Sending an invoice is sending an invoice even if each invoice is different, sending an invoice is very essential.
Operations and Process Management – Nigel Slack – Mixed media product () | Bokus
These organizations rottercam be serving the final client or the production company, but it is almost always important for AAF to develop some kind of relationship with them because they will be or should be collaborating to provide rptterdam final service. However, Marco is clearly aware of the amount needed he has invested. Operations Strategy Nigel Slack. What kind of job designs do the staff involved in each of these processes require?
The volume of transactions is likely to be very high possibly several transactions for each client stjdy, and although every transaction will be different, the broad type of transaction is essentially the same. In particular, the sometimes-conflicting needs of sales and hiring on one hand and production services on the other are becoming evident.